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Certific, a health tech startup co-founded by TransferWise’s Taavet Hinrikus, is breaking cover today with the launch of what it claims is the first “certified” remote COVID-19 testing service.

The British-Estonian company is using techniques borrowed from the worlds of fintech and telemedicine, including asking users to film themselves while taking the at-home test, in a bold attempt to solve remote testing’s adherence and trust problem.

Initially targeting private individuals and businesses in the U.K., with other markets to follow, tests can be ordered online and are carried out remotely with the promise of a certified result the following day for PCR tests and in under 90 minutes for antigen tests.

More broadly, the Certific app and user journey is designed to increase trust in remote testing and ensure that self-performed tests reach the same standard as those carried out in a clinical setting.

“When the pandemic hit, we started toying around with the first finger prick tests to see if you have antibodies, and thinking, ‘hey, is there a way to make use of these to help the world along,’ ” Hinrikus told me during an interview earlier this week. “[But] then it turned out that these kind of antibody tests, and the end immunity, was a very unclear concept. And so we kind of put it on hold, but we kept on thinking about what better things we can do to make testing more trustworthy and easier”.

Then late last year he and Certific’s other co-founders — physician Dr. Jack Kreindler and CEO Liis Narusk — realised that there were things “that we can and should be doing to come up with a more democratised way of medical testing, and apply this to the pandemic”.

Hinrikus doesn’t quite say it, but as the founder of TransferWise and a prolific angel investor, including backing Estonian verification platform Veriff, there’s little doubt that Certific is partly inspired by the authentication techniques that have gained prominence in fintech, such as video selfies used to onboard new customers at digital banks. In addition, medical director Kreindler has experience with anti-doping in close-combat sports.

Coupled with more traditional identity checks, the Certific app asks you to film yourself while you take the test. The recording and test result is securely uploaded to Certific and checked by a qualified physician to ensure you have adhered to the manufacturer’s instructions properly. A medical certification containing the test result is then delivered back to the app. PCR tests cost £64, and the soon to be available rapid antigen tests will be sold in 12-packs for £249 (making the price of a single antigen test £20.75).

But how easy would it be to cheat the test and therefore fake a result? “That’s one thing we definitely are very, very focused on solving,” says Certific CEO Narusk. “Our experience in all the anti-fraud and anti-cheat areas means that we went far and beyond to make sure that you can’t actually tamper with the process. So when you record the video, and after you have recorded the video, it is checked by our test verification officers who make sure that you haven’t moved the tests away from the screen”.

In addition, Certific ensures that the test you have used is actually the test that you ordered and contains the same unique ID, and that you are the person who was supposed to do the test.

That in itself isn’t entirely fraud proof, and Hinrikus clarifies that Certific is initially focusing on ensuring that a test is carried out medically correctly. He says that a higher-priced tier will be offered at a later stage with enhanced video verification, such as a live operator acting as a witness.

This could be particularly useful for businesses, such as live events or travel, where there could be incentives for individuals to cheat and where operators may be required to prove to insurance companies or government authorities that they are COVID-19 safe.

Kreindler, Certific’s medical director, contrasts this with key workers that are currently permitted by U.K. authorities to carry out coronavirus home-testing without any additional verification, but who aren’t nearly as likely to want to fake a result.

“If you think about it, those public servants are not at a great disadvantage if they test positive, because they still get paid. So there’s less of an incentive to cheat. And the challenge comes where you are doing point of care testing in an environment where there actually is some incentive or a big disadvantage [to testing positive]”.

Kreindler also says it’s not just about individuals and that Certific has worked with academics in Estonia, North America and in the U.K. to develop a computational risk model for mass testing for “super spreader” environments, such as large events. People will not only be able to take a test at home before attending, but a risk model that continually learns and takes into account “democratised decentralised testing” and an understanding of vaccination and immunity, could enable further mitigations to be put in place to make sure there’s no net spread of the virus back into the community. “That’s very core to our thinking going forward,” he says. “It’s not just about certifying testing, it’s also about certifying crowds”.

Zooming out even further — and beyond the current coronavirus pandemic — Certific has been built to be entirely test agnostic. Combining speed, convenience, adherence and trust, the company aims to be the rails on which existing and future home tests can run (my words, not theirs). In the future, this could span testing for sexually transmitted diseases (SDIs) to anti-doping tests in sports. And, of course, new types of COVID-19 tests as they come on stream.

Source: https://techcrunch.com/2021/02/17/certific/

Epic Games has taken its fight against Apple’s App Store rules to the European Union where it’s lodged a complaint with the bloc’s antitrust regulators.

In a blog post today the maker of the popular online game Fortnite said it’s extending its battle for what it dubbed “fairer digital platform practices for developers and consumers” to Europe, noting the bloc is already looking into competition concerns attached to the Apple App Store (and its payment service, Apple Pay).

The EU opened a formal probe into certain Apple practices last year.

Regional lawmakers have also recently set out a plan to expand platform regulation to put specific strictures on ‘gatekeeper’ platforms with the aim of ensuring fairness and accountability vis-a-vis third parties. And the issue of platform power is certainly one that’s now under close scrutiny by regulators and lawmakers around the world.

“The complaint, filed with the European Commission’s Directorate-General for Competition, alleges that through a series of carefully designed anti-competitive restrictions, Apple has not just harmed but completely eliminated competition in app distribution and payment processes,” Epic writes, adding: “Apple uses its control of the iOS ecosystem to benefit itself while blocking competitors and its conduct is an abuse of a dominant position and in breach of EU competition law.”

It’s not seeking damages against Apple but wants EU competition authorities to impose remedies against what it describes as the iPhone maker’s “monopoly channels”.

“What’s at stake here is the very future of mobile platforms,” said Epic Games founder and CEO, Tim Sweeney, in a statement. “Consumers have the right to install apps from sources of their choosing and developers have the right to compete in a fair marketplace. We will not stand idly by and allow Apple to use its platform dominance to control what should be a level digital playing field. It’s bad for consumers, who are paying inflated prices due to the complete lack of competition among stores and in-app payment processing. And it’s bad for developers, whose very livelihoods often hinge on Apple’s complete discretion as to who to allow on the iOS platform, and on which terms.”

Epic launched a US lawsuit against Apple last August after Apple banned Fortnite from the App Store.

The tech giant made the move after Epic tried to bypass its in-app purchase framework (and circumvent the cut Apple takes) by adding its own payment mechanism to Fortnite to let users purchase in-game currency directly — in direct contravention of Apple’s rules.

As well as banning Fortnight, Apple said it would go further and revoke Epic’s developer account and access to developer tools for its Unreal Engine — a move that would have affected third party app makers that rely on Epic’s engine. However it was barred from going that far.

A US judge quickly denied Epic’s motion to force Apple to unblock the game but Cupertino was ordered not to block Epic’s ability to provide and distribute its Unreal Engine on iOS — limiting Apple’s ability to take a scorched earth approach to try to shut Epic’s battle down.

Since then Epic has filed legal complaints against Apple in Australia and the UK. It’s now also petitioning EU regulators.

The EU’s antitrust division, meanwhile, opened a formal investigation of Apple last summer — more than a year after the Europe-based music streaming service Spotify had made a similar complaint over ‘restrictive’ App Store rules and the 30% cut Cupertino takes on iOS in-app payments.

The Commission said at the time that an unnamed e-book/audiobook distributor had also complained about the impact of App Store rules on competition.

It confirmed today that it has received a complaint by Epic Games against Apple. “We will assess it based on our standard procedures,” a Commission spokesperson told us. 

Epic’s argument is that Apple is denying Fortnight users on iOS a choice between Apple payment and Epic direct payment — claiming savings would be passed to direct purchasers (although Epic of course stands to gain money if it can open up a channel that bypasses Apple’s cut on in-app payments).

Epic has also tried to push Apple to let it operate an Epic Games Store on iOS — a move Apple refused, citing the “exacting standards for security, privacy, and content” which it argues are predicated on the App Store rules (although Apple’s claims of curation equaling ‘quality’ don’t always live up to the reality of what it allows to operate on its App Store).

Back in 2019, Apple also launched its own gaming distribution service, Apple Arcade — a pure-play content play that offers access to new and exclusive games playable across Apple’s device ecosystem.

That move was perhaps the straw the broke the camel’s back vis-a-vis Epic Games deciding to go all in on an antitrust brawl with Apple. (Its blog post references Apple Arcade, and notes that Apple has barred competitors, including itself, from doing the same).

It’s worth noting that Epic has also squared up to Google, which similarly takes a cut of in-app payments of Android apps distributed via its Play Store — and which also removed Fortnight from the Play Store last year.

However Google’s Android platform allows sideloading of third party apps and alternative app stores, arguably making it harder to make an antitrust case stick vs the tighter restrictions applied by Apple.

At the same time, though, Android dominates smartphone marketshare — while Apple’s cut of the global market is less than a fifth.

Source: https://techcrunch.com/2021/02/17/epic-games-takes-its-apple-app-store-fight-to-europe/

Enterprises have been loading more of their operations into cloud — and, more often than not, multi-cloud — environments over the last year, creating vast networks of services that can be complex to manage. Today, vArmour, a startup that provides ways to manage in real time and ultimately secure how applications (and people) work in those fragmented environments is announcing funding to capitalize on the demand for its services.

The Bay Area startup has picked up funding of $58 million in what it described as an oversubscribed round. Co-led by previous backers AllegisCyber Capital and NightDragon, existing investors Standard Chartered Ventures, Highland Capital Partners, Australian carrier Telstra, Redline Capital, and EDBI also participated.

CEO Tim Eades (who co-founded the company with Roger Lian) said this round is likely to be its final fundraising ahead of an IPO for the company.

“We had one hell of a year in 2020 with companies rushing to the cloud,” he said in an interview, with net new annual recurring revenue doubing year over year in the last year. It started out, he noted, with perhaps 10% of business processes in the cloud, and ended at more like 50%. “Now the focus for us is to get to the public markets, maybe in two or 2.5 years from now.”

The company appointed a CFO last October as part of its go-public plan, he noted — Chris Dentiste, who previously had been the CFO of RSA. “His job is to help me find the right window. My job is to make sure we have enough fuel in the tank, and we do,” said Eades.

He added that the company is likely also to look at making some acquisitions in the meantime. A recent launch of an AI lab in Calgary, Canada, points to one area where we might see some activity.

The company is not disclosing its valuation, although Eades confirmed it was a significant up-round. We’re also double checking what the total raised to date is now too (we’ll update when we get that information).

For some context, in the last round of funding that we covered — a $44 million round in 2019 led by the same two investors — we mentioned a PitchBook estimate of $420 million from the previous round — a figure that the company did not dispute with us at the time.

vArmour has been around for several years, with the first three spent in stealth mode, quietly building its technology, raising money and amassing early customers. Those customers, Eades said, fall into categories like telecommunications (strategic backer Telstra being one of them), and financial services.

Those industries speak largely to the challenges that vArmour is addressing in its business.

Legacy businesses in critical verticals often pre-date the modern era of business, and while many of them are going through what enterprise people like to refer to as “digital transformation”, the evolution is not a smooth one.

In many cases, adopting new technologies can be slow, and in almost every case, when you are talking about large enterprises, the changes are very piecemeal, affecting one particular service, or region, or department, or even a subsection of any of those.

All of this means that for malicious actors, there are a number of options to tackle when setting out to look for vulnerabilities in a business or its network, and for those on the inside, it makes for a very complicated and fragmented situation when it comes to monitoring those networks and the services running on them, finding vulnerabilities or suspicious activity, and doing something about that. VArmour’s term that it uses for this is “Application Relationship Management.”

Eades — whose background includes working for the likes of IBM but also leading number of startups acquired by bigger technology giants — has first-hand understanding of how that complexity looks from both sides, from the end user end and from the service provider end. That is in essence what his company has identified and is trying to fix.

Having started out in managing application policies and providing insights to protect on that front, the company is expanding the range of tools that it provides with the recent launch of identity access management on top of that.

But that is likely to be just one of the product steps that it takes to tackle what remains a difficult problem to fix, as its growth is related not just to the growth of activity on a network, but further digital migration of services, and the rise of new technology within an organization’s stack.

(And that is also an area that vArmour is not alone in considering, or even the only approach to tackling it: consider yesterday’s news of Palo Alto Networks acquiring Bridgecrew to extend its own ability to provide automated security monitoring services to DevOps teams.)

“Managing risk and resiliency in the hybrid cloud is one of the most significant security challenges for enterprises,” said Bob Ackerman, Founder and Managing Director at AllegisCyber Capital, in a statement. “vArmour’s platform provides the visibility, controls, and accountability necessary to actively manage these challenges and has done this for hundreds of customers. We are ecstatic to be part of their next stage of growth.”

“As applications become more complex, more distributed, and more targeted by attackers, the importance of full visibility into the relationships between applications becomes increasingly important.” added Dave DeWalt, founder of NightDragon. “vArmour’s approach to application relationship management ensures that enterprises of all sizes can continuously audit, respond, and control identity relationships to best protect their important IP, and mitigate risk to the business.”

Source: https://techcrunch.com/2021/02/17/varmour-the-multi-cloud-security-startup-raises-58m-en-route-to-ipo/

Dixa, the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings.

The deal is said to be worth around $15 million, in a combination of cash and Dixa shares. This sees Elevio’s own VC investors exit, and Elevio’s founders and employees incentivised as part of the Dixa family, according to Dixa co-founder and CEO, Mads Fosselius.

“We have looked at many partners within this space over the years and ultimately decided to partner with Elevio as they have what we believe is the best solution in the market,” he tells me. “Dixa and Elevio have worked together since 2019 on several customers and great brands through a strong and tight integration between the two platforms. Dixa has also used Elevio’s products internally and to support our own customers for self service, knowledge base and help center”.

Fosselius says that this “close partnership, strong integration, unique tech” and a growing number of mutual customers eventually led to a discussion late last year, and the two companies decided to go on a journey together to “disrupt the world of customer service”.

“The acquisition comes with many interesting opportunities but it has been driven by a product/tech focus and is highly product and platform strategic for us,” he explains. “We long ago acknowledged that they have the best knowledge product in the market. We could have built our own knowledge management system but with such a strong product already out there, built with a similar tech stack as ours and with a very aligned vision and culture fit to Dixa, we felt this was a no brainer”.

Founded in 2015 by Jacob Vous Petersen and Mads Fosselius, Dixa wants to end bad customer service with the help of technology that claims to be able to facilitate more personalised customer support. Originally dubbed a “customer friendship” platform, the Dixa cloud-based software works across multiple channels — including phone, chat, e-mail, Facebook Messenger, WhatsApp and SMS — and employs a smart routing system so the right support requests reach the right people within an organisation.

Broadly speaking, the platform competes with Zendesk, Freshdesk and Salesforce. However, there’s also overlap with Intercom in relation to live chat and messaging, and perhaps MessageBird with its attempted expansion to become an “Omnichannel Platform-as-a-Service” (OPaaS) to easily enable companies to communicate with customers on any channel of their choosing.

Meanwhile, Elevio is described as bridging the gap between customer support and knowledge management. The platform helps support agents more easily access the right answers when communicating with customers, and simultaneously enables end-users to get information and guidance to resolve common issues for themselves.

Machine learning is employed so that the correct support content is provided based on a user’s query or on-going discussion, whilst also alerting customer support teams when documents need updating. The Australian company also claims that creating user guides using Elevio doesn’t require any technical skills and says its “embeddable assistant” enables support content to be delivered in-product or injected into any area of a website “without involving developers”.

Adds the Dixa CEO : “Customer support agents still spend a lot of time helping customers with the same type of questions over and over again. Together with Elevio we are able to ensure that agents are given the opportunity to quickly replicate best practice answers, ensuring fast, standardised and correct answers for customers. Elevio is the world leader in applying machine learning to solve this problem”.

Source: https://techcrunch.com/2021/02/17/dixa-acquires-elevio/