User blogs

BMW has joined the cohort of investors that are backing Boston Metal’s carbon dioxide-free production technology for steel.

The Boston-based startup had targeted a $50 million raise earlier in the year, as TechCrunch reported, and BMW’s addition closes out that round, according to a person familiar with the company.

Through a commitment from BMW iVentures, the automaker’s investment arm, Boston Metal will have an in to a company with massive demands for more sustainably manufactured metal. For instance, BMW Group press plants in Europe process more than half a million tonnes of steel per year, the company said.

“We systematically identify the raw materials and components in our supplier network with the highest CO₂ emissions from production,” said Dr Andreas Wendt, member of the Board of Management of BMW AG responsible for Purchasing and Supplier Network, in a statement. “Steel is one of them, but it is vital to car production. For this reason, we have set ourselves the goal of continuously reducing CO₂ emissions in the steel supply chain. By 2030, CO₂ emissions should be about two million tonnes lower than today’s figure.”

Conventional steel production requires blast furnaces that generate carbon dioxide emissions, but using Boston Metal’s process, an electrolysis cell produces the pig iron that gets processed into steel, the company said.

The addition of BMW to its investor group, which already includes Bill Gates’ Breakthrough Energy Ventures and other strategic and financial investors, caps the fundraising process with another corporate partner wielding incredible industry influence.

“Our investors span across the steel value chain, from the upstream mining and iron ore companies to the downstream end customer, and validate Boston Metal’s innovative process to produce high-quality steel, cost-competitively, and at scale,” said chief executive officer and founder, Tadeu Carneiro.

Madrid-based TaxDown, which automates income tax filing by calculating regional deductions due to users so they don’t have to navigate complex tax rules themselves, has raised €2.4 million (~$3M) in seed funding.

US-based FJ Labs has joined TaxDown’s investment board as it closes the seed round. It says all its previous investors participated in the round, including James Argalas (Presidio Union); Abac Nest, Abac’s venture capital business; Baldomero Falcones, the former Chairman at Mastercard; and the founders of Jobandtalent, Juan Urdiales and Felipe Navío (another Madrid-based startup).

For the past three years TaxDown been offering a service in Spain but is now eyeing international expansion, as well as further growth in its home market.

Last year, it says it managed more than €29M in taxes for users — delivering savings of €4M+ to users.

Its target is to hit 500,000 users in Spain this year. While international expansion is planned for the second half of 2021, with TaxDown saying it’s focused on other European and Latin American markets.

“From the beginning, our ambition has been to help people fill in their taxes all over the world. That is why we developed our proprietary software/tax language that allows a tax expert with no coding capabilities to translate the tax law into calculation and logic that can be interpreted by our backend seamlessly,” says Enrique García, CEO and co-founder. “This tax language allowed us to launch in Spain in 4 months with only one tax consultant. We are confident that we can launch a new country in only 6 months.”

“The tax filing process is far from being simple,” he goes on, explaining how its tech simplifies income tax filing in Spain. “Currently, when using the Spanish Tax Agency tax-filling tool, taxpayers need to manually apply deductions on their tax forms. The problem is, with national regional deductions being different in each region in Spain, taxpayers often do not even know they’re entitled to those deductions. Thus, by not applying them to their tax form, they lose money. What TaxDown does is leverage the advanced Spanish Tax Agency technology, which offers an API to request the financial data related to a taxpayer — always with prior authorization from the user — with 2.000+ datapoints.

“Once we have that, our algorithm ‘RITA’ is capable of understanding the user’s personal and financial data, select the optimum questions that the user needs to answer — an average of 9 over a database of 3.000+ – and precisely calculate the tax return, with no errors.”

“Technology is the heart of TaxDown,” he adds. “Besides our algorithm RITA that has been trained with over 40.000+ tax returns, today we also use AI to help our ‘taxers’ with tips on how to lower future tax bills, and we have started working on live income tax simulation for our users throughout the entire year.”

García says TaxDown calculated more than 42,000 tax returns last year with a team of just two in-house tax experts — thanks to proprietary internal tools which allow them to handle this scale (by being “80x more efficient than the Spanish average”, as he puts it). He adds that further efficiency gains are expected.

“We have developed a machine-learning tool that flags the tax returns that need to be reviewed before filing based on historical data. Thus, we continuously increase the percentage of tax returns that are automatically submitted with no manual intervention,” he tells TechCrunch, adding: “Thanks to this feature, we expect to improve our efficiency at least 5x versus last year.”

According to García, TaxDown has never had any filings rejected for inaccuracies because he says its algorithms continually run tests and validate the information with the authorities. “Furthermore, our technology can flag errors in real time in case that there is a discrepancy, so our tax experts can manually check the tax return form if needed,” he adds.

Its business model — currently — is a sort of twist on freemium, in that it will only charge users if the income tax savings it calculates for them exceed €35.

García says that so far an average of three out of 10 users see financial savings from using its tool — but he suggests it’s not only savings that motivate users; he says they also want reassurance that they are taking “the best approach with their taxes: doing them effortlessly, correctly, with all the guarantees, tapping for experts’ live help at any time, ensuring the best result they can get, and of course knowing that we have their backs in case of an audit”.

Given that wider relationship it’s building with users, TaxDown sees potential to evolve its business model by expanding to offer additional fintech services, such as financial advice, in the future.

“Our vision goes far beyond income tax return preparation, we believe that tax data is becoming one of the most valuable data assets for people (take Trump’s tax returns for example), and we want to assess our ’taxers’ based on the best and more qualitative information that we can get,” says García. “Therefore, in the future we want to be a trusted financial advisor not just for taxes, but for personal finances as well. We believe we are well positioned to be an intermediary between our users and financial institutions.”

St. Louis-based voice assistant startup Disruptel is announcing that it has raised $1.1 million in seed funding.

The money comes from an impressive group of investors who seem well-aligned with what the startup is aiming to do — namely, build a voice assistant that can provide detailed information about what’s happening on your TV screen. Those investors include PJC and Progress Ventures (which led the round), along with DataXu co-founder and former CEO Mike Baker, Siri co-founder Adam Cheyer, Sky executive Andrew Olson and DataXu co-founder Bill Simmons.

Disruptel CEO Alex Quinn told me that he began to pursue the idea in high school — the initial idea was more focused on TV gesture controls, but he decided that there was a bigger opportunity in the fact that “smart TVs don’t know what’s going on on their own screen.”

So he said Disruptel has built technology that has “a contextual understanding of everything that’s happening on the screen — every product, all of that data.” So for example, you could use the technology to ask your TV, “Who is the person in the brown shirt?”

Quinn’s description reminded me of Amazon’s X-Ray technology, which can tell you about the actors on-screen, as well as additional trivia about whatever movie or TV you’re watching on Amazon Prime. But he said that Amazon’s solution (as well as a similar one from Google) involves “static data — the videos have all been pre-processed.” With Disruptel, on the other hand, “everything is happening in real time,” which means it could theoretically work with any piece of content.

Disruptel’s flagship product Context is a voice assistant designed to work with smart TVs and their remotes. Quinn said he’s hoping to partner with smart TV manufacturers and streaming services and get this into the hands of viewers in the second half of this year.

In the meantime, the company has already created a Smart Screen extension for Google Chrome that you can try right now (using the extension, I successfully identified the actors on-screen during multiple scenes of an episode of “The Flash”). Quinn said the company is using the extension as way to test the product and gather engagement data.

Baker (who sold his adtech company dataxu to Roku in 2019)  said that he was convinced to back the company after seeing a demo of the product: “It was interesting to see the power, the fluidity fo the experience.”

He also suggested that Disruptel’s tech creates new opportunities to improve on the smart TV advertising experience, which he described as largely consisting of “crap” — though he also pointed to Hulu as an example of a service that can be successful with “non-intrusive advertising and interstitial ads.”

Asked how a high school student could create this kind of technology, Quinn (who is now 21) said, “We had to learn. Our team is very focused on machine learning, and our machine learning engineers were reading research paper after research paper. We think that we have found the best research solutions.”

He added that if Disruptel had followed the leads of the big players and focused on pre-processing content, “We would never even have begun that journey.”

Yesterday, the European oil and gas major producer Shell announced the latest cohort selected to participate in its Shell GameChanger Accelerator (GCxN), focused on supporting companies developing tech for the transition away from fossil fuels.

The three companies will have access to technical resources through Shell that can serve to aid in their commercialization.

“GCxN’s fourth cohort will help prove that electrochemistry technologies can replace carbon-intensive legacy processes. As renewable energy costs continue to drop, cross-industry initiatives and partnerships will prove that it’s possible to cost-effectively scale these technology applications and achieve real-world impact,” said Haibin Xu, Shell’s GCxN program manager.

Shell’s acceleartor provides startups selected for the program with up to $250,000 in non-dilutive financing. Participants are nominated by network partners coming from incubators, accelerators, and universities and then are subjected to a screening process by Shell and NREL. 

Graduates of the program have raised $52 million in the three prevoius batches and have added 51 new jobs to the green economy, according to a statement.

Each of the new companies in the cohort are focused on creating ways to reduce carbon emissions in sectors that are carbon intensive and hard to transition to more sustainable practices, according to a statement. 

So without further ado, here’s the latest batch of startups backed by Shell:

• Air Company — This Brooklyn-based business is turning carbon dioxide into alcohols, spirits, fragrances, sanitizers and products for consumer industries. It eventually wants to get into the synthetic fuel business. 
• Ionomr Innovations — Green hydrogen production, hydrogen fuel cells and carbon capture technologies require ion-exchange membranes and polymers, and this Vancouver-based company wants to make those components cheaper and more environmentally friendly.  
• Versogen Hailing from President Joe Biden’s home state of Delaware, the company formerly known as W7 energy is producing high performance hydroxide exchange membranes to drive down the cost of fuel cells. 

“Almost every aspect of our modern lives depends on certain materials and fuels, but with great consequence. For example, the American manufacturing industry is on-track to become the nation’s largest source of greenhouse gas emissions within the next ten years,” said Katie Richardson, GCxN program manager at the U.S. Department of Energy’s National Renewable Energy Laboratory (NREL), in a statement. “The selected GCxN startups are restructuring essential building blocks to reduce the carbon impact of essential goods and services.” 

From the point of view of a consumer, customer service sometimes feels like a monolith, but behind the scenes it can be a very fragmented business, with dozens of companies providing various different tools to help agents do their jobs.

Today, a startup founded by three Stripe alums that has set out to build a platform that helps organizations manage that spaghetti of customer service IT, and use it more efficiently, is announcing a round of funding to continue growing its business.

Assembled, which has built a platform that it describes as the “operating system” for support teams, has raised $16.6 million, a Series A that it plans to use to continue expanding its team and platform, and to bring on more customers.

The round is being led by Emergence Capital, the VC that specializes in enterprise startups, backing other communications-centric companies in its time like Salesforce, Zoom, Yammer, ServiceMax, SalesLoft and Lithium. Stripe, Basis Set Ventures and Felicis Ventures also participated. Stripe has a strong connection to Assembled. It is a customer. It led Assembled’s $3.1 million seed round a year ago.

And, it was the company where the three co-founders met and built the earliest version of the product it offers today. CEO Brian Sze was one of the first employees, overseeing business operations, where he built the customer support platform that inspired him to eventually leave to found Assembled. His two co-founders, brothers Ryan and John Wang, were engineers at the payments and financial services behemoth.

Assembled’s current platform is priced in tiers starting at $15 per agent per month. Integrating with Salesforce, Zendesk, Intercom, Kustomer, Gladly and other services by way of API integrations, it provides not just a way to manage and view customer support data from different sources in one place, but alongside that it provides tools focused on the support teams themselves. This includes tools to manage and roster teams, analyze team performance, and forecast demand depending on different factors in order to be better prepared.

As with all other aspects of how organizations work, customer service and people management are being digitally transformed. Typically, Sze said that many companies still use spreadsheets to manage and plan customer support rosters. That is now gradually shifting into what he describes as “support ops” where a strategic person is tasked not just with handling what is happening with incoming customer support right now, but also needs to figure out what will happen in the next year, and the tools that might help cope with that. “That is our emergent buyer,” Sze said.

“The sheer number of channels being supported is much bigger, when you consider email, messaging, phone lines, social media and more,” said Sze, adding that the pandemic had a particularly strong effect on Assembled’s business. It saw a big bump in especially in Q3 of last year, when its customer base doubled. “I think it came down to support being one of the most critical teams at the organization.”

Assembled today has a number of tech companies, and tech-first consumer companies as customers, including Stripe, GoFundMe, challenger bank Monzo, Google-owned Looker, D2C clothing brand Everlane and Harrys. It has grown customers five-fold in the last year, said Sze, while revenues have grown 300% (absolute numbers for both were not disclosed).

The concept of an “operating system” for customer support makes a lot of sense when you think about how the role has evolved over the years.

In the decades before the internet and digital interactions became the norm, support either focused on in-person visits, or phone-based interactions where you might find yourself calling toll-free numbers, sitting on hold for a long time, maybe being shuffled from one person to another depending on the nature of your issue.

Over time, those systems picked up some automated responses and companies started getting better systems in place to triage those calls. Then, as marketing became “marketing tech” and sales took on a software life of its own, those customer support people started to pick up more responsibilities, not just listening to customers but turning around and offering to sell them things, too, or take stock of customer satisfaction and overall sentiment. Then more channels for connecting came with the internet. Then came more efficient tools, cloud-based services, mobile services, and more to handle all of the above, and so on.

All of these iterations often came with different pieces of software, and while some companies have set out to build one-stop shops to take everything on, Assembled takes a Slack-like approach, making it easy to bring in data and manage different tools from one place, providing a place to bring them all together to help them work more harmoniously. At the same time, it provides a way to manage the teams of people who are there to work with those pieces of software. This is because, when it comes to customer support, it’s always as much about the teams running it as it is the software they are using (hence: “assmebled”).

The company’s approach has been especially relevant in the last year. Not only have teams — including customer service teams — been forced to work remotely, but they have generally seen a surge of traffic from customers who are going online for all of their services, and using digital tools when they need to get in touch with organizations. Still, the opportunity for Assembled is that by and large, there are still a large proportion of businesses that are still playing catch up here.

“Today’s customer support teams operate in a dynamic, increasingly remote environment vastly different from that of a decade ago,” said Jake Saper, Emergence General Partner, in a statement. “But it’s shocking to learn how many support teams are still operating out of spreadsheets. At Emergence, we believe that Support Ops will become a critical complement to support teams, much like DevOps has become for developers. Having initially built their product to manage Stripe’s support function, we believe the Assembled team is the world’s best to build the core operating platform for Support Ops.”

Valuation is not being disclosed.